All VALORANT technical issues and bug reports should go in this thread. Do keep in mind that there are no official Riot support staff on these forums. Your best bet to get into contact with Riot support is directly through their website: https://support-valorant.riotgames.com/hc/en-us You can also try contacting them on their Twitter support account: https://twitter.com/riotsupport

so my client closes all the time out of nowhere and my machine has the basic requirements to be able to play but in the same way it closes alone and sometimes there is an error called "Out of video memory trying to allocate texture!" someone help me please

I have a 4k screen, but I can't get Valorant to play nice with any other resolution. If play in 4k I have black bars on the side of the game. If I pick any other resolution the mouse pointer is off axis. If you would like a video clip I can provide. Thank you!

Cosmetic Issue Tier 8 Card: Code Red Image of Weapon is zoomed in when first viewed, and you can't zoom out

Hey everyone, so about 5 days ago I got a Valorant key finally and have been playing non-stop ever since. No bugs, no errors, nothing. The game has been running smooth! Until yesterday, when I decided to get on Valorant and stream and play a little bit, I started getting this error (error code 54). I couldn't even get into the main menu screen. So, I finally uninstalled the game, re-installed it, and then finally got able to get into the game. I thought my problem was solved, until when me and my 3 roommates (all on the same internet) decided to queue together. I couldn't select an operator, everything on my account showed up locked, even previous cards I have unlocked. I can't change anything. So I did a complete fresh install of the anti-cheat, etc. And have gotten Error 54 ever since. Haven't been able to even get into the game. And when I do, I can't pick an operator. If anyone knows any fix to this please help! I have done a fresh install, network options reset, reset my router, computer, etc. And nothing has changed. The reason I'm confused about this is because my 3 roommates are able to play perfectly fine. It is only me having this issue, even after the fresh network reset, internet reset, computer restart, everything. No avail. TLDR: Getting Error 54 everytime I launch, can't get into the game. And when I do get in and queue, I cannot pick an operator and I get a cooldown.

In the map Split there is a bug or a cheat where going towards A, in A lobby or cubby type area, enemies can shoot through the walls without being seen. pls fix rito

2.png Ich bekomme beim starten diese Fehlermeldung. Alle Visucal C++ Versionen wurden deinstalliert und erneut Installiert. Alle Versionen wurden von der Microsoft Seite gedownloadet. Ich hab die 32 bit und 64 bit Versionen jeweils einzelnd und gleichzeitig Installiert und laufen lassen. Ich habe sogar mal versucht nur "2015" zu Installieren (alle anderen deinstalliert) und es hat trotzdem nicht funktioniert. Ich habe alle Variationen durch die möglich sind. Direct X ist auf dem neusten Stand, Netframework ebenfalls. Windows 10 Updates wurden alle Installiert. Mehr kann ich nicht machen.

Excuse me. I didnt notice that the language you speak here is english. I can't start the game and get the error above. I removed and installed all of the Microsoft Virtual C++ versions. I installed both the 32bit and 64bit versions. I also tried only installing the 64 bit version or just the 32 bit version which normally doesnt matter, especially on a windows 10 system. I even only installed the required 2015 version and removed everything else, i tried the bundle version 2015-2019 and just the 2015 download. Ive gone through every possible variation and it doesnt work. Direct X, Netframework all have the lates versions and are fully updated. Windows 10 updates are all fully installed and no further updates are being found. I also repaired the already installed Visual c++ versions. I will not replace the "dll" files from unknown sources as that could create fatal damage and make the problem even worse. I don't know what else i can do so maybe its a problem with the game?

Whenever I try to load into Valorant it comes up with a error message that says, that I need Microsoft Virtual C++ 2015. So I went to my folders and it was downloaded. I deleted it then downloaded the 64x version. It still came up with the error message. So I restarted my computer and I went back in and it still had the message. Is there a way you guys could fix this?

In the new update you can now see the Bucky right click animation through the map anywhere. I have a video but it won't let me upload it. Issue is super easy to reproduce though, just go to any map and have someone right click with the bucky.

BIG NEW BUG FROM PATCH. Me and a friend played a game. All was normal,but after the game we are stuck in a loading screen. me and the other players on my team are stuck on this loading screen whether we close the game, restart computer. same loading screen. Any ideas?

Technical Issues/Bugs Megathread: Page 5

Technical Issues/Bugs Megathread

Namz

High ping issues in the Midwest. I, myself am having constant good ping (27ms), but all my friends are sitting at 120+. This issue only started after the recent update. When we all play together everyone's ping skyrockets, even mine. The weird thing is that our opponents alway have around 33 ping. I would like to think that they are on the same server as ours (chicago?), so i'm not sure if this is a server issue on riot's part, or a internet provider issue.

Findawg

I was wondering if someone could help me figure out my valorant problems. I installed 24 hours ago but everytime I go to start it up it just freezes on the page that say select display name. Then it goes on to say Error code 43 which I looked up and sorted out the suggested ways yet it still freezes at the same place and says the same error code 43. I looked up other ways that might help which told me to go into the logs and find the EasySettingBox in the largest logs but I noticed they have a lot of logs and I only had 4 logs the biggest one being 175KB which I knew wasn’t right. So I uninstalled it thinking that if I installed it again it may work but now I have 5 logs and the biggest one is 4KB.
Even though I’ve got error code 43 I don’t think that’s the only problem because of all these missing logs as error code 43 is only to do with servers not the files that are downloaded.
I’ve even put the log files on my desktop and tried running the game to see if it will repair itself but it didn’t.
When I only uninstall the vanguard then try start up the game it tells me to reinstall the vanguard which is expected and when I do that and start the game it enlarges the screen I keep getting stuck on and allows my to type. when I’m typing the screen goes back to normal size and when I’m finished typing it just freezes again. Not letting me select done, the error code 43 screen pops up again and I still can’t press quit game. So I have to close it in task manager.

if you can help me that would be awesome

SgtSkippy

I was helping some friends in a custom match and the party voice chat wasn't working,like before the recent patch you could be on opposite teams in customs and still talk to each other using party( not team vc) Then my friends turned on ghosting and went a little to far up so it killed him( even tho he had invulnerability) but he had auto re spawn so it kept killing him over and over, and he couldn't go down. Than eventually it froze everyone's games that were in that custom.Then again it is closed beta so I should expect a lot of bugs.

MrPewsus

I was the one that hosted the custom and was the one who was dying, I was playing brimstone

SgtSkippy

MrPewsus this is true

SimTimon

I have a problem with the music in the main menu.
Bassically it is played with heavy distortion, similar to a skype call with bad Internet connection.
Every other sound doesn't have this problem, therefore I don't think it is my hardware's fault.

Help pls

FrostE92

Hello to everyone, i have a big problem here idk how but i get 2 keys in 1 email the email is <Removed by a moderator>

The problem is my first acount was FrostE92 sec acount is d3rutatu. First time riot block my first acount now block my sec acount can someone tell me what happening here? i dont play with cheat i dont trolling i do nothing so what is the problem i need help thx ! the mesage is this[upl-image-preview url=https://valorantforums.com/assets/files/2020-05-15/1589536720-602867-fk.jpeg]

Kiztrum

[upl-image-preview url=https://valorantforums.com/assets/files/2020-05-15/1589540377-496635-kep.png]
Awesome.
Happens every 2 minutes. I have reinstalled Vanguard 3 times and Valorant once. Nothing is blocking Vanguard.

phylth1

[upl-image-preview url=https://valorantforums.com/assets/files/2020-05-17/1589748096-888777-image.png]
Tried uninstalling, just to get Jett telling me the servers are down, and it has been more than 24hrs since I've been able to play. It kicked me out mid-game and I tried to re-open it and this popped up.

Protokk

[upl-image-preview url=https://valorantforums.com/assets/files/2020-05-18/1589824889-994388-valorantvisualbug.png]
Visual Bug when trying to pick up items.

Faro

Hi, I need some help. I have installing dependency problem since a month. I've tried everything. I even contacted with riot a lot. I have Win10. My PC is good and Valorant should work excelent, but I can't install it.
I've tried:
-restarting computer multiple times,
-uninstalling all Riot's games and files,
-uninstalling Riot Vanguard manually,
-reinstalling Vanguard and Valorant,
-using many comends in cmd,
-sending logs to Riot a few times,
-using hextech repairing tool,
-uninstalling anti virus software.
And maybe more things. Even Riot Support employee told me that he don't know what is going on with my Valorant.
Should I format my PC? Maybe someone had the same bug and have some advices. Is something wrong with my PC or it's just client or game bug?
Thanks in advance for help.
P.S. I am beginner forum user.

mrsparrow78

riot vanguard disables my audio drivers. Does anyone know my audio driver via hd vdec solution?

halver

[upl-image-preview url=https://valorantforums.com/assets/files/2020-05-20/1590005211-996191-bug-valorant-rank.png]
Hello guys,
Several things :

you cant send a bug report if your riot account is not somehow connected to league of legend. I tried to send bug report and it keeps redirecting me to leagueoflegend website.
As you can see in the image attached, as a bronze player, I did a game full of gold and silver and we won, why the hell am i loosing ranking points ? For the non french speaker, at the top left, it is said "ranking slightly reduced"
I use an external audio interface for my mic and every single time I launched valorant, I have to reconfigure it in valorant settings, quite boring ...

Anuran

Yo. I have 2 problems.
First:
Vanguard doesn't start sometimes. I have to restart my PC twice to get the taskbar symbol showing. Usally happens after a cold start.

Second:
I get huge lag spikes during games. Up to 650 ping. I checked my network monitor and there was nothing but Valorant at around 350kb/s. And no, I had no Inkognito tabs open 😛

RIOT pls fix

Malvioli

My Valorant doesn't open:

"The program can't start because d3d11.dll is missing from your computer. Try reinstalling the program to fix this problem."

Sergio

Malvioli This is usually solved by updating the operating system, or installing the latest versions of Microsoft VC Redists: https://aka.ms/vs/16/release/vc_redist.x64.exe

DaveyBoyo

Hud disappears:
I went into a match, and my hud was gone (my hp was gone, my ability reader on the bottom was gone, and my map didnt have anything on it besides the actual terrain). when i go into the training, it is perfectly fine, but it hasnt worked for 2 straight matches.
Any suggestions? Thanks

[unknown] Never mind, I uninstalled then reinstalled and it is working fine

DemCyclone

Sooo I joined a competitive match, went to agent select and i couldnt select an agent. complete bs that i got penalized for an hour. this is the games fault, not mine

30m81e

great job RIot
after last update I can't even report those imbeciles
your "game" is "better" day after day

armorgator

Audio Bug - Jumping and landing on stairs sometimes dont make a sound. So jumping forward and landing going up the stairs dont make landing sound. But Jumping and landing going down the stairs do.

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